Compared to B2C, B2B content marketing is often perceived as dull and uninteresting. Furthermore, ERP software companies often see content marketing as too far removed from their process of selling software, and not worth the investment in time and money.
These misconceptions couldn’t be further from the truth. The fact remains that the search engines like Google love fresh, regularly updated content. And they love to see that content shared.
B2B content marketing is the best way for ERP software providers to grow their search traffic, drive revenue, and increase ROI. It increases your social presence, establishes authority, and delivers a constant stream of well qualified leads to your salespeople.
Content marketing should form the backbone of your marketing strategy. However, a substantial proportion of B2B enterprises remain without a documented content marketing strategy. In this guide, we’ll show you how to formulate an effective B2B content marketing strategy that sets your ERP software on the path to success.
What is B2B Content Marketing for ERP Software?
The Content Marketing Institute defines content marketing as a strategic approach to creating content that attracts and retains qualified customers. Further, content marketing describes how you create and promote content to raise awareness of your ERP software, establish credibility, drive traffic, and increase sales.
In B2B content marketing, you’re promoting your brand to other businesses who could benefit from your product and services. Your buyers appreciate the relevant information you provide that helps them make an informed decision.
Common forms of B2B content include blog posts, social media posts, articles, newsletters, ebooks, and infographics.
Differences Between B2C and B2B Content Marketing
In both B2C and B2B content marketing, sellers strive to address customer pain points, ultimately aiming to drive revenue. However, the customer journey — the path taken by a customer from discovery to purchase — is radically different. In B2B buying, the decision making process is often longer and buying motivations are also different.
Because B2C brands are more concerned about creating brand recall, B2C marketers focus on creating emotional connections with their audiences. B2C content is bite-sized and easily digestible, designed to entertain rather than educate.
Think energy drink Red Bull’s media-rich promotional campaigns: They’re highly entertaining but don’t overly educate. B2B content, on the other hand, is highly educational and positions a brand as a trusted expert.
B2B content marketers use a variety of formats to educate and engage, including webinars, case studies, podcasts, white papers, guides, and articles. Professionals use this information to learn more about a topic and make better decisions. For this reason, contrary to certain misconceptions, B2B content isn’t bland and unremarkable, but engages its audience through highly relevant information.
The customer journey
B2B buyers are often looking to acquire something that’ll make their lives easier and improve the bottom line. It’s likely there are several parties involved, each with their own needs and goals.
Larger organisations may also set up steering committees to guide their interactions with various suppliers to ensure all their needs are met. For this reason, B2B buyers consume a lot more content than B2C buyers, often taking several months to reach a decision.
B2C audience segmentation is fairly simple and may be as simple as targeting a certain age group or geography. In B2B marketing, however, audience requirements are much more specialised, often driven by regulatory, economic, functional, technological, and other considerations.
Why You Need a Content Marketing Plan
Far from achieving content marketing ROI from a few pieces of content, an effective content marketing plan is structured around a comprehensive content creation and distribution strategy that places the right content, in the right format, and on the right channel in front of your ideal audience.
Thus, a well-structured B2B content marketing plan places your ERP software in front of your ideal customers so that they’re encouraged to learn more about your brand and do business with you rather than your competitors.
Your B2B content marketing plan also serves as a roadmap that guides your efforts and prevents your marketing team from losing sight of their objectives. Therefore, your team can invest all their time and effort into solving real commercial problems for your audience.
How to Build a B2B Content Marketing Plan for ERP Software
While every B2B content marketing strategy is unique, every plan begins with well-defined objectives. Content marketing is especially effective because it targets business customers directly, offering a cost-effective way to generate leads and maximise return-on-investment from each piece of content.
Engaging content raises the profile of your ERP software and inspires trust in your brand as you continue to solve the problems of your audience. An effective content marketing strategy follows from:
- Complete alignment between customer needs and the content produced.
- Involvement from senior leadership, product and sales teams.
- Adaptation to audience feedback obtained from engagement stats, comments, surveys…
- Adherence to KPIs and goals.
A solid content marketing strategy helps justify investment and gives direction to your marketing campaigns.
To effectively track your B2B content marketing campaigns, you must set goals so that every piece of content you create helps you reach those goals. Your goals may be to:
- Raise awareness
- Increase social shares
- Improve your search engine rankings
- Earn links
- Generate leads
Therefore, you should track:
- Social shares
- Search engine rankings
- Number of links earned
- Number of leads generated
Identify your buyer personas
Ultimately, the aim of B2B content marketing is to convert your audience into users of your ERP software. Unless your content resonates with your audience, they won’t progress through your sales funnels. It makes sense, therefore, to learn as much as possible about your audience and how your content can help fulfil their needs.
You may be tempted to think your audience is too broad to pinpoint any useful characteristics, but tools such as Google Analytics can reveal a range of useful information on age, gender, location, interest data, and more to help you form a good understanding of your audiences’ needs and preferences.
Analytics tools may also reveal tangentially relevant subject areas, opening up new avenues for marketing your enterprise software. Once you’ve formed a complete picture of your audiences, you can build a strategy around each buyer persona.
Your competitors can also provide useful insights into your audience. After all, they’re competitors precisely because they target the same audience. Find out what your competitors are offering their audience and think about what you can offer that’s different. This will help you form unique selling points and highlight your strengths to your audience.
Analyse your sales funnels
B2B software sales funnels are often complex. It therefore pays to understand where different pieces of content fit into the various stages of your sales funnels. Spend time with your sales team and other stakeholders. This will help you understand what your buyers want so you can map out an effective strategy that addresses their needs at each stage of their buyer journey.
As mentioned previously, you can also gather information from your analytics tools to form a complete picture of your sales funnels. In addition, interactions on social networks such as Twitter and LinkedIn are increasingly relevant to understanding buyer sentiment. Tools like BuzzSumo and Google trends provide real-time feedback about which topics are trending in your industry.
Use multiple types of content
Whilst you can communicate a substantial amount of information through text, too much text can overwhelm your readers. Furthermore, many buyers prefer to engage through other forms of content such as video, podcasts, and infographics.
By using multiple forms of content you satisfy the needs of multiple audiences while also conveying your message most effectively.
5 Proven Content Formats for ERP Software
Besides the ubiquitous blog post, there are other content formats available to ERP software brands. You should, however, avoid the trap of taking a format-first approach. By adopting a story-first approach, you better understand what it is you’re trying to communicate. This will naturally lead you to choose the best content format to communicate your message.
Because they’re so versatile, blog posts (typically 500 to 2,000 words long) form the backbone of B2B content marketing for ERP software. In fact, 72% of B2B companies have a blog. Blog posts provide excellent top-of-funnel (ToFU) content and are great for:raising awareness, generating leads, and driving organic traffic (SEO).
Email remains one of the most profitable marketing channels for B2B companies. You can use newsletters (typically 500 to 1,000 words) to nurture your leads, promote your software, and keep your customers engaged. This keeps you top of mind so they think of you once they’re ready to find a solution to their problems.
Templates, checklists, and tools
Templates, checklists, and tools are very effective ways of generating leads for B2B content marketing. When you offer free resources that help your audience solve their problems, they’ll see you as the solution to these problems and will be open to your offers.
Notice how Smartsheet offers free proposal templates, saving their audience valuable time, and which anyone can use even if they don’t sign up to the software.
Nobody tells your story better than a satisfied customer. Typically 800 to 1,200 words long, a case study highlights how your software helped a customer solve a problem. Because the story is told from a customer’s perspective, this can often be the deciding factor in winning a deal.
White papers (typically 2,000 to 5,000 words) are fact-based documents comprising a mixture of research and storytelling often outlining a new workflow, strategy, or methodology. They make good lead generation tools as they can be offered for free in exchange for an email.
Other types of effective B2B content formats include videos, podcasts, infographics, and webinars.
B2B Content Distribution Tactics for ERP Software
No matter how much effort you put into creating content for your ERP software, it’s all wasted unless you also have an effective distribution strategy. As part of an effective strategy, you must ensure your B2B content reaches every media channel your audience frequents. These include owned, earned, and paid media channels.
Owned media channels
Owned media describe those channels under your direct control and include:
Your website. A blog-powered website should be your main content hub, setting the tone for your ERP software and becoming the go-to resource for anything related to your brand.
Because Google places increasing importance on mobile usability, you may also need to build a separate mobile site or app. Your website should always be optimised for keywords and usability to improve its rankings in the search engine results pages.
Your email platform. Because email is so personal, it continues to deliver an impressive ROI. Its unique personalisation capabilities allows you to tailor your messages, their frequency, and their delivery.
Other owned platforms include forums where you can build a community and share your expertise.
Earned media channels
Earned media are the digital equivalent of word-of-mouth. As you aim to create interesting and useful content, why limit yourself to your audience? Earned media channels include:
Social media. Social media platforms are a natural place to share your B2B content. Businesses and consumers alike are heavily invested in social media. Therefore, social media users are primed to recommend any content they feel will improve the lives of their network while also enhancing their standing in the community.
Guest blogging. Guest blogging is particularly relevant if you possess a high level of expertise within your industry. As a successful ERP software provider, this is often the case. Guest blogging allows you to share your content on blogs you don’t own, extending your reach beyond your audience and boosting your credibility.
Collaborations. You can also partner with a brand that provides complementary products and share your respective audiences. Sharing your audiences enables each of you to collaborate on joint projects (such as ebooks, white papers, or webinars), lean on each other’s expertise, and boost credibility.
Paid media channels
Search engines, social media platforms, and websites enable B2B software brands to rent a portion of their digital estate for a price — usually on a cost-per-click (CPC) or a cost-per-thousand (CPM) basis. Paid media channels include:
- Influencer marketing channels.
- Social media advertising.
- Search engine marketing.
- Native advertising.
- Display advertising.
Should You Insource or Outsource Your B2B Content Marketing?
As valuable as B2B content is to your ERP software, it nonetheless requires a significant investment in time and resources to execute successfully. There are 3 approaches you can use to help you implement your ERP marketing strategy:
Insourcing Your B2B Content Marketing
Using your in-house resources to produce your B2B content seems the obvious choice, especially if you already have subject matter experts in-house. If your subject matter experts aren’t polished writers, you can outsource editing for a finishing touch prior to publishing.
You don’t have to limit yourself to subject matter experts, either — any team member can make a contribution to producing content.
The downside is team members may have to dedicate a significant proportion of their time producing content, taking them away from their main responsibilities.
Also, the complexities of keyword research, search engine optimisation, content management systems, and others may require an in-house resource dedicated to content marketing.
Outsourcing Your B2B Content Marketing
There are plenty of agencies specialising in content marketing for B2B software and this may be the way to go if you haven’t the time or resources to produce your content in-house.
A good agency (or freelancer) will take the time to understand your software and what problems it solves for your target market. This way they can highlight the strengths of your software to your target audience.
Outsourced writers also bring a fresh perspective to your ERP software, generating ideas you may never have thought of. It may take some time to find the right content partner, but once you do they’ll provide invaluable support in marketing your enterprise software.
You may also adopt a hybrid approach — for example, ideating content in-house while partnering with a freelancer or agency to produce the content: you could even employ a full-time marketing manager who delegates your content production to outsourced providers.
Whichever model you choose, B2B content marketing remains critical to the success of your ERP software.
B2B content marketing is the most cost-effective way to raise awareness for your ERP software, generate leads, and convert sales, leaving a lasting impact on your target audience.
Whether you are an established brand or a startup, there’s no denying the critical importance of B2B content marketing in raising the profile of your ERP software.
A solid B2B content marketing strategy speaks volumes about your credibility and awareness of the challenges and aspirations faced by your target audience.
B2B Content Marketing Services
We help ERP software companies fill their funnels with expert B2B tech content. To kick start your B2B content marketing campaign, please get in touch.